Accessibility in SaaS Design: Why It Matters
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DesignMay 2, 20265 min read

Accessibility in SaaS Design: Why It Matters

We ignored accessibility. Then a client asked. Here's what we learned.

The Wake-Up Call

A client needed WCAG compliance for enterprise sales.

We'd ignored accessibility. Badly.

Here's what we learned.


Why It Matters

1. It's the Law

ADA. Section 508. WCAG compliance.

Enterprise clients require it.

2. It's Good UX

Accessible design helps everyone.

Clear navigation. Good contrast. Keyboard support.

3. It's Often Ignored

Most SaaS products fail basic accessibility.

Doing it right differentiates you.


The Basics

1. Color Contrast

Text must be readable against background.

4.5:1 for normal text. 3:1 for large text.

Use contrast checkers.

2. Keyboard Navigation

All functionality via keyboard.

Tab order makes sense. Focus states visible.

3. Alt Text

All images have descriptions.

Screen readers need this.

4. Form Labels

Labels associated with inputs.

Not placeholder text. Actual labels.


The Checklist

  • Color contrast meets standards
  • Keyboard navigation works
  • Alt text on images
  • Form labels present
  • Focus states visible
  • No auto-playing media
  • Error messages are clear

The Tools

  • WAVE. A11y. Lighthouse.

Run audits early. Fix issues.


The Honest Take

Accessibility isn't optional.

Do it from the start. Retrofit is painful.

It's good UX. It's often required. Do it.

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